Thank you for shopping at geebix.com. We want every customer to have a satisfying shopping experience. If you are not completely satisfied with your purchase, you can apply for a return or refund according to the following policy.
Return Application Time
You can submit a return application within 30 days of receiving the item. Applications submitted after this period may not be processed.
Returnable Items Conditions
To ensure a smooth return process, the item must meet the following conditions:
The item is unworn, unused, and unwashed;
It is in its original condition with no obvious signs of use;
The tags and original packaging are intact;
It does not affect resale.
If the item is damaged due to human error or shows obvious signs of use, we may refuse the refund application.
Return Process
Contact Customer Service: Send an email to william@geebix.com or support@geebix.com
Submit a return request;
Provide your order number, a description of the problem, and relevant photos;
After customer service approval, we will provide a return address and specific instructions;
Return Address: 229 S GILBERT ST C, FULLERTON, CA 92833
Return the item as instructed and provide tracking information.
Unauthorized returns may not be processed.
Refund Policy
We will process your refund within 3–7 business days after receiving and inspecting the returned item;
The refund will be returned to your original payment account;
Actual arrival time depends on the processing speed of your bank or payment institution.
Shipping Costs
We will cover return shipping costs for quality issues or incorrect items;
For returns due to size selection or personal preference, the buyer will bear the return shipping costs.